XClick clicks wrong area

UI.Vision RPA Bug Reports
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1

The XModules browser mode doesn’t work on my Windows. I guess it started around October, and at that time I thought it was OK because the desktop mode worked, but now I realized that the desktop mode often stops without any error messages. So I’d like to get back to the browser mode, but I couldn’t find out any related issues or reports. I tried uninstalling and reinstalling the extension and program itself, rebooting, and updating Chrome, but none of them worked. The web app that I wanted to run the XModules on doesn’t support Firefox, so I cannot use it. Does anyone know how to solve this? Thanks.

  • OS: Windows 10 Pro
  • Browser: Chrome 96.0.4664.1100 64bit
  • FileAccess XModule v1.0.12
  • RealUser XModule v1.0.31
  • DesktopAutomation XModule v1.0.42

I also recorded how XModules work with Demo script, but it says I cannot add it because I’m a new user…

Here’s the video.

2

Waiting @admin for support

3

I changed that. I am looking forward to seeing the video :wink:

4

Thanks! I’ve added it!

5

Thanks for the video. We had an old y-shift xclick bug (see also here), but this is long fixed. So I am surprised to see this.

Test:

  • Is the Chrome browser window maximized? If so, please test the demo again with a normal sized window.

  • Also, what do you mean with desktop automation stops sometimes?

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  • Is the Chrome browser window maximized ? If so, please test the demo again with a normal sized window.

No, it’s done in the normal-sized one.

  • Also, what do you mean with desktop automation stops sometimes?

When I run the script in the desktop mode, sometimes I find it stops for more than 30 minutes showing the count like 5s (5), but there are no error messages.

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desktop automation stops sometimes

It’s just like this.

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Thanks for the desktop issue details. We will be testing this ASAP.

Now back to the browser mode y-shift:

  • Can you please also test if it is the same in Firefox? (In Firefox and Chrome we use different methods to calibrate the x/y clicks)

  • Browser Zoom factor is 100% I assume?

  • Is this on a laptop or PC? What kind of monitor resolution do you have? (That should not matter)

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Can you please also test if it is the same in Firefox?

It works properly in Firefox.

Browser Zoom factor is 100%

Yes, it’s 100% in the video I recorded, though I usually use 75% with the web app I run the script on.

Is this on a laptop or PC?

It’s a desktop PC.

What kind of monitor resolution do you have?

1600*900

10

@admin
Sorry, but is there any progress?

11

Can you please re-test in the new V6.3.2, released yesterday?

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@admin
Sorry for the late reply.

I noticed that the browser mode of firefox works without any problem, but I’ll let you know the test result.

Browser mode: There’s still the same shift
Desktop mode: It works for a while, but soon it starts to crash showing the following image

It says:
Error
Something went wrong when it tries to show this web page

image
image720×340 6.98 KB

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The crash seems to be the memory bug in V6.3.2 => Please upgrade to V6.3.3