I tested with the URL https://forum.ui.vision/uploads/db8324/original/2X/9/91fdbbeafb54a1fa8848c062a0f547de7ac426d5.png on the online ocr page and all works fine. Did you try with OCREngine2, too?
Are you sending this from within the RPA software? If so, is your image exactly the same as posted here in the forum? You can look at the _lastscreenshot.png image in the “Screenshots” to check this. Make sure there is enough white space around the text, adjust your pink box accordingly, if needed.
OCR test:
