Unable to process the file. Please check if the file has sufficient permissions and allows access and is not corrupt

OCR.space Free OCR API
1

Today I’m constantly getting these errors when I try to perform OCR on a compressed image. Fails 90% of the time, but since sometimes it works I assume it’s not an issue with other processes that were working until now.

Is it a known issue?

{
ParsedResults: ,
OCRExitCode: 99,
IsErroredOnProcessing: true,
ErrorMessage: [
‘Unable to process the file. Please check if the file has sufficient permissions and allows access and is not corrupt.’
],
ProcessingTimeInMilliseconds: ‘1624’
}

1 Like
2

Same issue, engine 1, simple jpeg images.
Seems fixed btw.

1 Like
3

Looks like it’s down again

4

Did this issue get fixed? I’ve been getting error as well.

5

Sorry for the issue. It was caused by an update that went awry. All is fixed again.

6

The issue is back again same error code
{
ParsedResults: ,
OCRExitCode: 99,
IsErroredOnProcessing: true,
ErrorMessage: [
‘Unable to process the file. Please check if the file has sufficient permissions and allows access and is not corrupt.’
],
ProcessingTimeInMilliseconds: ‘953’
}

7

@Adam1 What OCR API endpoint are you using (Free, PRO1 or PRO2)?

All our endpoints run 100% independently in different datacenters/countries.

8

Note: There was an issue with the PRO1 endpoint a few hours ago, but all is up and running now. Maybe this issue affected you?

If this was not your issue, please provide some more details for debugging this further.