Kantu is not recognizing the Page Load

Ui.Vision Bug Reports
1

Hi All,

This is to share that i am suffering with a strange issue. Sometimes the kantu is not recognizing the page load after the OPEN command and due to which the processing is getting struck showing wait message. Kindly find below the screenshot of the kantu showing both the wait message as well as the log which has the last line of opening web page.

Screenshot 2026-04-06 180238
Screenshot 2026-04-06 1802381400×862 41.2 KB

To add, the page has opened up successfully but for kantu it is not. Please suggest. Thanks!

2

Someone please reply. You might have encountered such an issue.

@admin Kindly let me know if anything is wrong here or do i need to make any changes to handle it.

Thanks!

3

@admins, @ Kindly have a look at the raised issue and revert back. Thanks.

P.S.: It has been noticed that the issue is intermittent as it occurred in another system too but after some hits.

4

Still awaiting the reply. Kindly provide solution or hack to work on. Thanks!

5

is there a public page where I can check the issue? Also I would need to know what browser you are using and operating system. And I need the script code.

6

Hi noahhath,

Thanks for replying but unfortunately there is no public page to check the issue. I have worked on both Chrome as well as Edge and have suffered with this issue on both of them, more prominently on former one. OS is Windows 11. Since it is a private project, i cannot share the script but can share in detail what it is doing.

I have a CSV file with the some link in it for some candidates. The script is reading the CSV data and then traversing through the collection and preparing another link from this link from collection and opening up this prepared URL using open command. This is first where the macro is hanging up as the processing does not get ahead of the open command. The kantu continues to show the tag waiting and that never ends. The log and the interface has already been attached for reference.

In case, the processing get ahead of it, then it gets stuck on next URL getting opened again via open command. And this is the place, the processing is mostly hanging up. Hope it clears the flow and the scenario. Kindly let me know if you still have any query and/or need more info. Thanks!

7

Hi,
So there are few approaches I can think of to identify the issue. But those are more to analyse the issue not to resove it for now. Maybe we do want to work on those first.

  1. When the page load and the script stucks can you press the F5 button to refresh the page? Is the script than proceeding.
  2. To make sure the URL that you parse out of your csv file, can you do a write an “echo” command on it to see in the event log if the URL looks even correct. Sometimes there are some hidden characters that could come along with the CSV file.
  3. That URL that comes from the CSV file and you see in the echo command, and you copy it and hard code it into your automation script to see, if this runs smoothly?
  4. If you can reproduce the same issue on any public page I can access then, I can trouble shoot it much better from here. Like a csv file that uses public web sites instead of your private. Maybe a script that calls three public web sites from your csv file and klicks something in that page.

I think that would be a good start to troubleshoot your issue.
Let me know if you have any questions.

Hendrik