Just got the api key but while running the program and adding into it showing

Error: 400 - {
“ref_no” : “oct_python_123”,
“success” : false,
“message” : “Invalid user: K88669073388957. Please contact us for assistance.”,
“get_help” : “Please contact support@asprise.com for assistance.”
}

Is this about the Ocr.Space OCR API? We are not in any way related to a company called asprise.