Hi @NoahBrett_Hamilton - our PRO1 was down for a few hours, sorry about that. But the other endpoint, PRO2, was up and running just fine. For mission critical ocr we highly recommend to use some kind of fail over logic between these two PRO endpoints. Because we guarantee that they will never be down at the same time (or money back!). Of course, any downtime is bad and we aim that both endpoints are running just fine most of the time.
Please see also: How to implement a fail-over between the OCR endpoints