E301: Unable to process the file. Please contact support

OCR.space Free OCR API
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E301: Unable to process the file. Please contact support.
for example I tried an url of a file I put in a server from my work to do testing and didnt work in engine 2 but it did in engine 2 and if i download the image and try to upload it myself via insert file it works on both engines… but for our app we needed it via url

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Hi, can you please post a test link here in the forum? My initial guesses are:

  • The link points to a password protected website
  • Or the IP address range of our OCR servers are blocked
  • Or the link points to a website with the image/PDF inside, instead of the image or PDF document directly.

If you are a PRO/PRO PDF user, you can also contact OCR support directly.

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Thanks for sending the link to us. We confirmed the problem and will be debugging this issue asap.

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Update: We found and fixed the issue. It was a certificate handling issue. The patch is already available on our free OCR API endpoint.

The patch will we rolled out to the PRO endpoints after some additional testing/QA in the next days.