detectOrientation not working

I am trying to OCR an ID card in both orientations… vertical and horizontal. It is working well horizontal, but vertical not recognizing any tag.
What can it be happening? I am these settings:

usingformData.append(“detectOrientation”, true);
formData.append(“scale”, true);

I paid for the pro license. And tested in free online with and without the check for “Detect Orientation”, and it is not working either.

Any idea?

Hi, can you please post an example image?

Sure… No tags detected:

image

This one did detect tags:

image

****** Result for Image/Page 1 ******
Núrrtero de Cédula:
Fecha de Nacimiento:
Lugar de Nacimiento:
Nombre del Padre:
Nombre de la Madre:
Domicilio Electoral:
Vencimiento:
1 0920 0621
13 09 1975
URUCA CENTRAL SAN JOSE
CARLOS JOSE GOMEZ BARTH
ROSAURA RODRIGUEZ UMAÑA
SAN ANTONIO DESAMPARADOS SAN JOSE
15 10 2030
00 HUAwEl P30 lite
TRIPLE CAMERA

Any idea? somebody? I still can’t make this to work with vertical orientation.

In my test, all works fine. I used this image link:

And the JSON result contains "TextOrientation": "90", as it should.

Trouble shooting: If you test the OCR API call with Postman, do you get the same result?

You probably know it, but just in case: Postman is a free Chrome app, see Free OCR API

If you see the problem even with Postman, a screenshot of the result could be helpful.

I will try to figure it out for more. Keep sharing such post.

MyMileStoneCard